Personnel and Box Office Fees

Rental-Related Personnel Fees

* In most rental situations, an Event/House Manager and Janitorial Services will be required; Technical Director services are also typically required for shows involving performance spaces.

Box Office Information

Box Office Hours

• 11:00 a.m. to 5 p.m. Monday – Friday
• (Will-call) 1 hour prior to performance start

Box Office Services Included

• Setup and coding of the event seating chart and price scale
• Printing and distributing of tickets
• Sales of event tickets at the TCR Box Office during normal Box Office hours.
• Transactions may be by phone, walk-in, mail, or online through the TCR website.
• Ability for customers to print tickets remotely at home and “add on” options to all tickets

Box Office Services NOT Included

• Sales of event tickets other than normal box office hours except through the TCR website.
• Sales of event tickets in locations other than the TCR Box Office, Will-call and website.

Upon Completion of the Event

• An accounting of event sales and payment of sales receipts within five (5) working days.

Box Office Services Schedule of Fees

Reserved and General Admission Ticketing

• 5% of ticket sales to TCR
• 4 weeks of TCR Box Office Services included
• Beyond first 4 weeks, add $25 per week
• Setup of 1 performance in the ticketing system included
• Add $75 per performance setup in ticketing system beyond first
• Internet/Online sales setup: $25 per performance
• New Seating Chart setup: $250 (with TCR Technical Director approval)

Print and Go Ticketing

• Flat $500 fee for ticketing setup and printing (General Admission only)
• Setup of 1 performance in the ticketing system included
• Add $75 per performance setup in ticketing system beyond first
• New Seating Chart setup: $250 (with TCR Technical Director approval)

Credit Card and Transaction Fees

Credit Card Fees (invoiced to person/organization renting TCR)

• Mastercard/VISA 3.0% (or current rate)
• Discover 2.4% (or current rate)

Ticketing Processing and Delivery Fees (charged to customer at time of sale)

• $1 Fee (per ticket)
  +$2 (per order) if mailed OR
  +$1 (per order) if held at Will Call OR
  +$0 (per order) if “Printed @Home”